Shipping & Returns

DELIVERY CHARGES

There is a flat rate delivery charge of $10 for all orders placed for delivery in Australia. For orders outside of Australia please contact us prior to placing an order on sales@royale.com.au

Orders over $99 are qualify for free shipping within Australia.

Please note at this stage due to security purposes, we can not ship to PO Box addresses. A signature is required on all orders. 

 

DELIVERY TIMES

Standard processing time is 2-3 days.

Timing of delivery is subject to payment authorisation and stock availability.

We do not dispatch or deliver at weekends or public holidays.

Orders will be despatched by Couriers Please.

2 – 4 business days for delivery to: NSW, VIC, ACT

4 – 7 business days for delivery to: SA, WA, NT, QLD, TAS

If no one is present when Couriers Please attempts delivery, they will leave a calling card and make the consignment available for collection from the closest depot. 

In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.

*Please note: Rain or Shine cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. in the cases of adverse weather conditions. 

 

DELIVERY CONFIRMATION AND CONTACT DETAILS

Tracking details for your order will be included in your order confirmation email.

Consignment tracking and delivery signatures (Proof of Delivery or POD) are available from Couriers Please parcel tracking website https://www.couriersplease.com.au or via their customer call centre 1300 361 000

Alternatively, you can contact us:

– via email to sales@royale.com.au

– via our Contact Us form

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